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Shipping and Returns
When will I get my refund?
We inspect every returned item when it arrives. Approved refunds are issued to your original payment method for the price of the returned items; original shipping charges are not refunded. Once a refund is issued, please allow up to 10 business days
How long does delivery take?
For in-stock items that are not custom, delivery usually takes 2-7 business days. Delivery time depends on the distance from Plainfield, Indiana, where VICIS orders ship from; for example, an order to Ohio arrives sooner than an order to California.
Do you ship worldwide?
VICIS ships online orders to the United States, Canada, and Mexico. For Canada and Mexico, taxes, duties, and shipping are added at checkout. We cannot ship orders over $1,000 USD to Mexico; for a larger order, or for any other country, please contac
What’s your return policy?
You may request a return or exchange within 30 days of delivery through our returns portal. Items must be in new condition, with all parts and tags, and in their original packaging, and a Return Authorization is required. Trying on a helmet or protec
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We're sorry you received the wrong item. Within 30 days of delivery, email [email protected] or contact customer service with your order number and photos of the item you received, the packaging, and the shipping label. Please also check
What if my package gets lost or arrives damaged?
If your package is lost in transit or arrives damaged, start a claim in our returns portal with your order number or tracking number, or contact customer service. Report damage within 30 days of delivery, with photos of the item, the packaging, and t
What is your shipping policy?
We offer standard shipping only; expedited shipping is not available. Orders ship from Plainfield, Indiana to the United States, Canada, and Mexico. We cannot deliver to P.O. Box addresses. Orders of $100 or more ship free to the contiguous United St
What do I do if my item(s) arrives damaged?
If an item arrives damaged, start a claim in our returns portal with your order number or tracking number, or contact customer service, within 30 days of delivery. Include photos of the item, the packaging, and the shipping label. We may ask you to r
Do you offer expedited shipping?
No. We offer standard shipping only; expedited shipping is not available. See our Shipping Policy for details.
Do you offer free shipping?
Orders of $100 or more ship free to the contiguous United States. The $100 is your cart subtotal after discounts and before taxes. Free shipping does not apply to Alaska, Hawaii, U.S. territories, Canada, or Mexico, regardless of order total. See our
How do I make a return?
Start your return or exchange in our returns portal within 30 days of delivery. A Return Authorization is required before you send anything back, and items must be in new condition, with all parts and tags, and in their original packaging. Trying on
How do I start a return?
Start your return or exchange in our returns portal within 30 days of delivery. A Return Authorization is required before you send anything back, and items must be in new condition, with all parts and tags, and in their original packaging. Trying on
How much does shipping cost?
Orders of $100 or more ship free to the contiguous United States (cart subtotal after discounts, before taxes). For all other orders, including Alaska, Hawaii, U.S. territories, Canada, and Mexico, the shipping rate is shown at checkout. See our Ship