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Shipping and Returns
When will I get my refund?
Please allow 10-14 additional business days for the credit/refund payment to post. To submit a return/exchange request, please click here. Please contact customer service for additional information.
How long does delivery take?
For non-custom, in-stock items, delivery should take place in 2-7 business days. The delivery time will vary on the recipient's distance from Indianapolis, IN, from where all VICIS orders are shipped. For example, and order being sent to Ohio will ar
Do you ship worldwide?
VICIS offers direct shipping to Canada and Mexico. Taxes, duties, and shipping will be added at checkout. For all other global orders not being sent to Canada and Mexico, please contact customer service, and one of our representatives will be able to
What’s your return policy?
All return requests and claims of mis-shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment. A Return Authorization MUST be obtained prior to returning any eligible item. At checkout, customers may
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order. Please report your order issue to our team via email, [email protected], for further assistance. Include a photo of the item received and the name of the missing item(s). P
What if my package gets lost or arrives damaged?
Some items can become lost or damaged during shipment. We’ll do our best to help. Please go to https://schuttsports.com/apps/redo/returns-portal/login for further assistance. You will need your order number or tracking number. Your exact order may ta
What is your shipping policy?
Orders over $100 will receive free Economy shipping when shipping to the contiguous United States. Exclusions apply to Hawaii and Alaska where free shipping will not be offered, regardless of order total. We do not offer expedited shipping of any kin
What do I do if my item(s) arrives damaged?
Some items can become damaged during shipment. We’ll do our best to help. Please go to https://schuttsports.com/apps/redo/returns-portal/login with an image of your damaged item for further assistance. You will need your order number or tracking numb
Do you offer expedited shipping?
We do not offer expedited shipping of any kind. The only shipping rates we offer on our site are economy, ground, and home delivery, all of which are equivalent to standard shipping speed.
Do you offer free shipping?
Orders over $100 will receive free Economy shipping when shipping to the contiguous United States. Exclusions apply to Hawaii, Alaska, and non-U.S. countries, where free shipping will not be offered, regardless of order total.
How do I make a return?
All return requests and claims of mis-shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment. A Return Authorization MUST be obtained prior to returning any eligible item. At checkout, customers may
How do I start a return?
All return requests and claims of mis-shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment. A Return Authorization MUST be obtained prior to returning any eligible item. At checkout, customers may
How much does shipping cost?
Orders over $100 will receive free Economy shipping when shipping to the contiguous United States. Exclusions apply to Hawaii, Alaska, and non-U.S. countries, where free shipping will not be offered, regardless of order total. Orders less than $100 o