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VICIS

We inspect every returned item when it arrives. Approved refunds are issued to your original payment method for the price of the returned items; original shipping charges are not refunded.Once a refund is issued, please allow up to 10 business days for it to appear on your statement, depending on your bank.See our <a href="https://vicis.com/pages/return-policy">Return Policy</a> for details.

We inspect every returned item when it arrives. Approved refunds are issued to your original payment method for the price of the returned items; original shipping charges are not refunded. Once a refund is issued, please allow up to 10 business days

When will I get my refund?

Shipping and Returns

How long does delivery take?

Do you ship worldwide?

What’s your return policy?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

What do I do if my item(s) arrives damaged?

Do you offer expedited shipping?

Do you offer free shipping?

How do I make a return?

How do I start a return?

How much does shipping cost?

How do I know what size of football helmet to buy?

What colors are available for my VICIS helmet?

What is the best way to clean my football helmet and football shoulder pads?

What is the difference in paint finishes?

Why don't the colors of my helmet appear exactly as they did on my screen?

What colors are available for my VICIS facemask?

Can I get decals or stickers on my custom VICIS helmets?

Does player height matter for equipment sizing?

How much do VICIS helmets weigh?

What are the differences between the ZERO2 Youth and ZERO2 Youth Elite helmets?

What are the differences in the ZERO2 and ZERO2 Elite helmet models?

How does the ZERO2 compare to the Riddell SpeedFlex and Riddell Axiom?

What is the VICIS ZERO2 TRENCH?

What is the ZERO2 QB Elite helmet?

Product Info/Help

Does Schutt own VICIS?

How is VICIS pronounced?

Misc

How do I track my order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Order Status

Does VICIS offer school or team discounts?

What are the Virginia Tech Helmet Ratings?

What VICIS products should I get based on my child's age?

What is the Protector Program?

Can I make a purchase at VICIS' Plainfield, IN HQ?

What are the new NOCSAE youth football helmet standards?

How do I apply promo/discount codes?

General Help

What is the warranty for my VICIS football helmet?

Warranty

How to Fit VICIS ARC_V1 Shoulder Pads: Elite (Ratchet Belt Models)

How to Fit VICIS ARC_V1 Shoulder Pads: Varsity & Youth (Traditional Belt Models)

When will I get my refund?Updated 9 days ago