How do I start a return?Updated 12 days ago

Returns & Exchanges

All return requests — including claims for mis-shipments, shortages, and defective workmanship — must be submitted within 30 days of receiving your shipment. A Return Authorization is required before sending any item back.

Eligibility

• Items must be new, unworn, unwashed, and unused to qualify for return.
• Returns must be initiated within 30 days of receipt.
• A valid Return Authorization code and proper authorization forms are required.
• Returns on non-U.S. orders are not accepted.

Non-Returnable Items

Custom orders cannot be returned or exchanged unless the return is due to a mis-shipment. Items that have been worn, washed, or used are also ineligible.

Return Shipping Coverage (Redo)

At checkout, you may have the option to add Redo return coverage for $2.98 by selecting Checkout+. This covers return shipping costs through Redo, a third-party service.

• If you opt in, return shipping is covered.
• If you opt out, return shipping is at your expense.
• Redo is not available on orders that include non-returnable items, such as custom football helmets.

What Happens After You Return

All returned items are inspected upon receipt to confirm they are new and unused. Once reviewed and approved, a refund will be processed for qualifying items. Please allow 10–14 additional business days for the credit or refund to post.

How to Submit a Return or Exchange

Start your return or exchange request through our returns portal.

For additional help, contact our customer service team.