What if my package gets lost or arrives damaged?Updated 8 days ago

If your package is lost in transit or arrives damaged, start a claim in our returns portal with your order number or tracking number, or contact customer service. Report damage within 30 days of delivery, with photos of the item, the packaging, and the shipping label.

We may ask you to return a damaged item for inspection. Approved claims are resolved by replacement, repair, or refund, at our discretion unless local law gives you the choice. A replacement may take longer if the item is out of stock.

See our Return Policy for details.